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Announcements

Virgin Planned Outage

Planned Outage - Keep your router on overnight on 24th October

As you know, we're upgrading our network - and your service. But it will (very) briefly interrupt your internet connection overnight on Monday 24th October (going into the early hours of Tuesday 25th October), for 10 - 15 seconds.


Your router will then re-start a few times and return to normal within 30 minutes. So, from 00.30am on Tuesday 25th October this part of the upgrade will be complete.

We will also need to do some further updates during November and will email you in advance to confirm the dates. In the meantime, you can view the proposed dates here.

Is there anything I need to do in advance?

The only thing you need to do is ensure that your router is switched on. And that no other critical traffic is scheduled at your end for the same time. If this isn’t possible, please let us know ASAP by replying to this email and we’ll change your router upgrade date.

Experiencing problems post upgrade?

If for any reason you experience limited or slow connectivity after the upgrade, please do NOT reboot or factory reset your device. Instead, or if you have any other questions please reply to this email and we’ll get back to you. Alternatively, you can contact our Customer Care team on 0800 052 0800.

Kind regards,

GlobalSign to start posting Alpha and DV SSL Certificates to CT Logs

Beginning 30th August, GlobalSign will be updating Domain Validated (DV and Alpha) SSL products to comply with the Google CT Policy. If you are unfamiliar with Certificate Transparency, it's a monitoring system that helps protect any domain owner against several types of certificate-based threats, including misissued certificates, maliciously acquired certificates, and rogue CAs. You can learn more about CT here.

GlobalSign will update its DV and Alpha SSL issuance process to publish DV and Alpha SSL Certificates to public CT logs and include Signed Certificate Time-stamp (SCTs) in all issued DV and Alpha SSL Certificates. Certificates issued prior to 30 August 2016 are unaffected and won't be updated or posted; however customers may reissue their certificates if they want them to comply with the Google CT Policy.

With this change, all GlobalSign Domain Validated Certificates will comply with Google's announcement from May 2016 regarding the increased scope of the Google Certificate Transparency (CT) policy. The new policy has been expanded to cover all types of SSL Certificates (rather than just Extended Validation SSL). For EV Certificates, Chrome enforces CT by not displaying the green bar. Chrome has not yet provided any treatment changes for non-EV Certificates; however, we recommend compliance early to avoid receiving degraded browser treatment prior to certificate expiration and renewal.

GlobalSign supports Certificate Transparency and the Google CT policy to promote transparency and openness. We have been including SCTs in our EV SSL Certificates for over a year and are planning on including Organization Validated (OV) Certificates in the near future.

If you have any questions or concerns, please don't hesitate to contact a member of our support team.

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